Refund and Returns Policy for Note Bina

Effective Date: January 7, 2025

At Note Bina, located at 8600 108th Hwy, Whitwell, Tennessee, United States, we prioritize customer satisfaction and aim to make your shopping experience smooth and enjoyable. This Refund and Returns Policy outlines the terms and conditions under which you can return products and request refunds. By purchasing from Note Bina, you agree to comply with this policy.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Unused and Undamaged Products:
    Items must be returned in their original condition, unused, unopened, and in the original packaging.

  • Return Window:
    Returns must be initiated within 30 days of receiving your order.

  • Proof of Purchase:
    A valid receipt, order confirmation, or proof of purchase is required for all returns.

  • Non-Returnable Items:
    Certain items, such as gift cards, personalized products, or items marked as final sale, are not eligible for return.

2. How to Initiate a Return

To start a return, follow these steps:

  1. Contact Customer Support:
    Email us at info@notebina.com or call (423) 658-0228 with your order details, including the order number, items to be returned, and the reason for the return.

  2. Return Authorization:
    Once your request is approved, you will receive a Return Authorization Number and instructions on how to return the product.

  3. Prepare the Package:
    Pack the item securely in its original packaging, including all components and documentation.

  4. Ship the Item:
    Use a trackable shipping service to return the item to the address provided. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

3. Return Address

Note Bina
8600 108th Hwy
Whitwell, Tennessee, United States

Please include the Return Authorization Number inside the package to ensure timely processing.

4. Refund Process

After we receive and inspect your returned item, refunds will be processed as follows:

  • Refund Method:
    Refunds will be issued to the original payment method used during the purchase.

  • Processing Time:
    Please allow 5-10 business days for the refund to reflect in your account, depending on your payment provider.

  • Partial Refunds:
    If the returned item is not in its original condition, or if it is missing components, a partial refund may be issued.

5. Exchanges

At this time, Note Bina does not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@notebina.com or call (423) 658-0228. To expedite the process, provide:

  • A description of the issue.
  • Photos of the damaged or defective item.
  • Your order number.

We will review your claim and, if approved, offer a replacement or full refund, including shipping costs.

7. Order Cancellations

Orders can be canceled before they are shipped. To cancel an order, contact us at info@notebina.com or call (423) 658-0228 as soon as possible. If the order has already been shipped, you will need to follow the return process.

8. Customer Responsibilities

  • Shipping Costs:
    Unless the return is due to an error or defect, customers are responsible for return shipping fees.

  • Condition of Returned Items:
    Items must be returned in their original condition. Damaged or used items may not qualify for a refund.

9. Refund Exceptions

Note Bina reserves the right to deny a refund in the following situations:

  • Returns initiated after the 30-day return window.
  • Items returned without proper authorization or documentation.
  • Products that are damaged due to misuse or negligence by the customer.

10. Changes to Refund and Returns Policy

We may update this policy periodically to reflect changes in our practices or for legal and regulatory reasons. The “Effective Date” at the top of this page will indicate the latest revisions. Customers are encouraged to review this policy regularly.

11. Contact Us

If you have any questions or concerns about this Refund and Returns Policy, please contact us:

Note Bina
Phone: (423) 658-0228
Email: info@notebina.com
Website: https://notebina.com

This Refund and Returns Policy is effective as of April 27, 2024. Thank you for shopping with Note Bina. We value your business and are here to assist you with any issues or concerns.