Shipment Policy for Note Bina

Effective Date: January 7, 2025

At Note Bina, located at 8600 108th Hwy, Whitwell, Tennessee, United States, we are committed to delivering your orders promptly and efficiently. This Shipment Policy outlines our shipping methods, processing times, costs, and related terms. By placing an order with Note Bina, you agree to the terms outlined in this policy.

1. Order Processing

  • Processing Time:
    Orders are processed within 1-3 business days (Monday through Friday, excluding holidays). During peak periods or sales events, processing times may be extended slightly.

  • Order Confirmation:
    After placing your order, you will receive a confirmation email with your order details. Once your order is shipped, you will receive another email containing tracking information.

  • Backorders:
    If an item is temporarily out of stock, we will notify you promptly and provide options, such as canceling the order, selecting an alternative product, or placing the item on backorder.

2. Shipping Methods and Costs

We partner with reliable carriers to ensure timely delivery. Shipping costs are calculated at checkout based on the weight of your order, destination, and selected shipping method.

  • Standard Shipping:

    • Delivery Time: 5-7 business days
    • Cost: $6.99 or free for orders over $50.

  • Expedited Shipping:

    • Delivery Time: 2-3 business days
    • Cost: $12.99.

  • Priority Shipping:

    • Delivery Time: 1-2 business days
    • Cost: $19.99.

Free Shipping Promotions: Occasionally, we offer free shipping promotions for qualifying orders. These offers will be clearly indicated on our website or during the checkout process.

3. Shipping Destinations

  • Domestic Shipping:
    We ship to all 50 states in the United States, including Alaska and Hawaii.

  • P.O. Boxes and APO/FPO Addresses:
    We ship to P.O. Boxes and APO/FPO addresses via USPS. Delivery times may vary depending on the location.

  • International Shipping:
    At this time, Note Bina does not offer international shipping.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email. Use this number to monitor the progress of your shipment on the carrier’s website. Please allow 24-48 hours for tracking information to update after your order has been dispatched.

5. Shipping Delays

While we strive to deliver orders on time, delays may occur due to circumstances beyond our control, such as:

  • Weather disruptions.
  • Carrier-related issues.
  • High demand during peak seasons.

If there is a significant delay with your shipment, we will notify you promptly and work to resolve the issue.

6. Damaged, Lost, or Missing Shipments

  • Damaged Items:
    If your order arrives damaged, please contact us immediately at info@notebina.com or call (423) 658-0228. To expedite the resolution, provide:

    • Photos of the damaged items.
    • A description of the issue.
    • Your order number.

  • Lost or Missing Shipments:
    If your package is marked as delivered but you have not received it, first check with neighbors or your local carrier. If the package is still not located, contact us for assistance.

7. Incorrect Shipping Information

It is the customer’s responsibility to provide accurate shipping information during checkout. If an incorrect address is provided:

  • Contact us immediately to correct the error before the order is shipped.
  • If the package is returned to us due to incorrect information, additional shipping costs may apply to resend the order.

8. Shipping Costs and Refunds

Shipping fees are non-refundable unless the return is due to an error on our part or a defective product. For more details, refer to our Refund and Returns Policy.

9. Sustainable Shipping Practices

At Note Bina, we are committed to sustainability. We use eco-friendly packaging materials whenever possible and work with carriers that prioritize environmentally conscious practices.

10. Changes to Shipment Policy

We reserve the right to update this Shipment Policy at any time to reflect changes in our shipping practices or business operations. Updates will be posted on this page, and the “Effective Date” will indicate the latest revisions. Please review this policy periodically.

11. Contact Us

If you have any questions or concerns about your shipment, please contact us:

Note Bina
Phone: (423) 658-0228
Email: info@notebina.com
Website: https://notebina.com

This Shipment Policy is effective as of January 7, 2025. Thank you for choosing Note Bina. We are committed to ensuring your orders are delivered promptly and efficiently, and we appreciate your trust in our services.